PromoSpark Terms and Conditions (Terms of Trade)

1. About PromoSpark and Legal Entity

PromoSpark is a trading brand and division of:

Premedia Marketing Production Services Pty Ltd
ABN 17 165 635 263
(“Premedia”, “PromoSpark”, “we”, “us”, “our”).

All goods and services requested via PromoSpark are supplied by Premedia Marketing Production Services Pty Ltd.

By requesting a quote, placing an order, or engaging PromoSpark, you are entering into a contract with Premedia Marketing Production Services Pty Ltd.

These Terms apply to all quotes, purchase orders, invoices and the supply of goods and services unless otherwise agreed in writing.

1.2 Acceptance of Terms

These Terms are incorporated into every quotation, order, invoice and supply of goods and services issued by Premedia trading as PromoSpark.

A client is deemed to have accepted these Terms when they:

• accept a quotation in writing
• issue a purchase order
• make payment of any invoice
• request commencement of work
• accept delivery of goods or services.

PART A — WEBSITE TERMS

2. Website Use

Information on this website is general and does not constitute an offer to supply goods or services.

A binding contract is formed only when:

• a written quotation is accepted; or
• PromoSpark accepts a purchase order in writing.

We may update website content without notice.

3. Intellectual Property

All website content is owned or licensed by Premedia.

Clients retain ownership of artwork and brand assets supplied.
Premedia retains ownership of all production files, layouts, dielines and working documents unless agreed otherwise in writing.

4. Third Party Links

We are not responsible for third-party websites linked from this site.

5. Newsletter and Marketing Communications

By submitting an enquiry or order, you consent to receiving marketing communications in accordance with the Privacy Act.

We send no more than three marketing emails per month and you may unsubscribe at any time.
Transactional communications relating to orders will still be sent.

PART B — TRADING TERMS

6. Deposits and Payment Triggers

A 50% deposit is required for:

• all first-time orders
• customers inactive for 12 months
• customers with poor payment history
• orders exceeding $5,000
• indent/import orders.

The balance is due prior to dispatch.
Goods will not be released until payment is received in full.

Urgent orders require 100% prepayment.

7. Pricing, Currency and GST

All prices are in AUD and exclude GST unless stated otherwise.

GST applies to all taxable supplies including freight, setup, storage and surcharges.

Quotes are valid for 14 days and based on supplied information.
Prices may change following final design or quantity changes.

Minimum Order Value

A minimum order charge of $50 + GST applies.

8. Payment Methods and Card Fees

Accepted methods:

• EFT / bank transfer
• Credit and debit cards via Stripe (Xero)

Card payments incur a surcharge reflecting live Stripe processing fees:

• Visa/Mastercard domestic: ~1.7–1.9%
• International cards: ~2.9–3.5%
• American Express: ~3.5–4.0%

Customers may avoid surcharges by EFT.

9. Credit Accounts

PromoSpark may offer credit accounts to approved clients at its discretion.

PromoSpark may:

• set credit limits
• withdraw credit terms at any time
• suspend supply if accounts become overdue.

10. Late Payments and Debt Recovery

Overdue accounts may result in:

• suspension of work
• withholding of delivery
• debt collection action
• recovery of legal and collection costs.

Interest may be charged at 10% above the RBA cash rate.

Accounts over 60 days may be referred to debt collectors.

11. Artwork, Proof Approval and IP Indemnity

All artwork approvals must be in writing.

Clients must check spelling, quantity, positioning and supplied information.

Premedia accepts no liability for approved artwork errors.

Artwork redraws may be charged hourly.

All artwork and concepts remain Premedia IP until paid.

Clients indemnify Premedia against IP claims from supplied artwork.

12. Colour Matching and Production

Pantone references are required for colour matching.

Exact colour matching is not guaranteed.
Manufacturing tolerances apply.

Quantity Tolerance

Final delivered quantities may vary by ±5–10% and will be invoiced accordingly.

Samples are indicative only.

13. Production Timelines

Production begins only after:

• deposit received
• artwork approved.

Rush orders may incur fees and increased risk.

14. Delivery, Damage and Risk

Freight reliability cannot be guaranteed once dispatched.

Risk passes upon delivery.

Freight Damage or Shortages

Must be reported within 48 hours.

Manufacturing Defects

Must be reported within 14 days.

Storage and redelivery fees may apply if delivery cannot be completed.

15. Client Delays

Client delays in approvals, access or information may result in revised timelines and additional costs.

16. Installation Services

Clients must ensure safe access, permits and suitable conditions.

PromoSpark is not responsible for pre-existing site conditions or concealed services.

17. Cancellation

After approval:

Cancellation fees may apply including artwork, labour, setup, restocking or full production costs.

Custom goods cannot be returned.

18. Returns and Defects

Refund or replacement is at our discretion following inspection.

19. Limitation of Liability

Liability is capped at the value of the relevant order.

We are not liable for indirect or consequential loss.

20. Retention of Title

Goods remain property of Premedia until paid in full.

21. Storage and Warehousing

Storage beyond agreed periods may incur fees.
Goods stored are held at client risk.

22. Force Majeure

We are not liable for delays caused by events beyond reasonable control.

23. Confidentiality

Both parties agree to keep commercial information confidential.

24. Privacy

Our Privacy Policy is available at
www.promospark.com.au/privacy

25. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.
You submit to the jurisdiction of the courts of New South Wales.

26. Severability

If any provision is unenforceable, the remainder remains in effect.

27. Entire Agreement

These Terms constitute the entire agreement unless varied in writing.

28. Changes to Terms

We may revise these Terms at any time by updating this page. Continued use indicates acceptance.

29. Contact Details

PromoSpark
A division of Premedia Marketing Production Services Pty Ltd
ABN 17 165 635 263

hello@promospark.com.au
www.promospark.com.au
1800 571 825