PromoSpark – Privacy Policy

Effective Date: 1 July 2025

PromoSpark (a trading name of Premedia Marketing Production Services Pty Ltd) is committed to providing quality service and maintaining your privacy. This Privacy Policy outlines how we manage, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available at www.oaic.gov.au.

1. What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include names, addresses, phone numbers, email addresses, company names, job titles, and transaction history.

We collect this information:

• When you contact us, make an enquiry, or place an order
• When you register or interact with our website (www.promospark.com.au)
• Via social media or online forms
• Through marketing and promotional activities
• Through cookies and tracking technologies on our website

Why we collect it:

• To process quotes and fulfil orders
• To provide customer support
• To personalise your shopping experience
• To send promotional communications (you can unsubscribe anytime)
• For analytics and improvement of our services

By using the website, you consent to the collection and use of your data as outlined in this Privacy Policy, including the use of cookies and data sharing with trusted third-party logistics and payment processors.

We do not guarantee the privacy policies of any third parties linked from our site.

2. Sensitive Information

Sensitive information includes racial or ethnic origin, political opinions, religious beliefs, trade union memberships, or health information. We do not actively collect sensitive information. If we do, it will be:

• With your consent
• For the primary purpose it was given
• Where required or authorised by law

3. Disclosure of Personal Information

We may disclose your personal information:

• To trusted third parties (e.g. freight companies, suppliers, payment processors) solely for the purpose of fulfilling your order or request
• Where required or authorised by law

We will never sell or rent your personal information.

You are responsible for ensuring you have legal rights to any materials or logos submitted to PromoSpark. We accept no liability for intellectual property disputes arising from third-party submissions.

4. Storage and Security

Your personal information is stored securely, both electronically and in physical files, and protected from unauthorised access, misuse, or loss.

When no longer needed, we take reasonable steps to destroy or de-identify your data. Most order records and client files are retained for a minimum of 7 years for compliance purposes.

5. Access and Corrections

You have the right to access or correct your personal information held by us. To make a request, please contact us in writing. We may ask for identification before releasing any information.

There is no fee to access your data, but we may charge a small admin fee for copies.

6. Maintaining Accurate Records

We aim to keep your information accurate and up to date. Please let us know if any of your details change so we can update our records accordingly.

7. Cookies and Tracking

PromoSpark uses cookies and web beacons to enhance your browsing experience and track site usage. These tools help us:

• Remember your preferences
• Improve website performance
• Deliver targeted promotions

You can disable cookies in your browser settings, but it may affect your website experience.

8. Children Under 18

We do not knowingly collect or process data from children under the age of 18. If you are under 18, you may only use this website under the supervision of a parent or legal guardian who agrees to be bound by these terms.

9. Newsletter and Email Communications

By registering on our site or placing an order, you may be subscribed to our email list. You can opt out at any time using the unsubscribe link in any communication. We limit our promotional emails to a maximum of three per month.

We will never sell or disclose your contact details to third parties for marketing purposes.

10. Policy Updates

This Privacy Policy is subject to change without notice. Updates will be posted on this page. Your continued use of our website indicates acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your data, please contact:

PromoSpark
A division of Premedia Marketing Production Services Pty Ltd
Email: hello@promospark.com.au
Website: www.promospark.com.au
Phone number: 1800 571 825

Thank you for trusting PromoSpark to deliver your branded merchandise, signage, and marketing production needs with privacy and care.