PromoSpark Frequently Asked Questions (FAQ)

Want to see pricing upfront? Easy. Just choose your product, upload your artwork, enter the quantity and our smart pricing calculator will give you an instant quote. Need custom pricing or something special? Reach out and we’ll help.

We want your brand to shine, so the better the file, the better the finish. High-res PNGs (300dpi) are ideal, but we also accept JPG, GIF, AI, and PDF files. For vector files, make sure they’re in RGB. If you’re unsure, we’re happy to check your files before production.

Absolutely. We never go to print without your sign-off. Once we prep your design, we’ll send a final proof for you to review and approve.

Yes! We keep it securely on file so reordering is fast and easy. You can reuse it across products or campaigns whenever needed.

If it’s a complex image or a photo, you can request manual background removal in the notes at checkout and we’ll follow up.

You can check your brand colours using our built-in PMS colour chart during the design process. We’ll ensure they match your guidelines as closely as possible.

Sometimes you just need stock fast. If you’re looking for plain or unbranded products, get in touch. We can help with that too.

Definitely. Our team can assist with simple layout tweaks or full design creation for a fee. Just let us know what you need.

Typical turnaround is 10–15 working days, depending on the product and print method. Need it sooner? Let us know — rush options may be available.

Yes! You can order a sample via the product page. Choose the item, colour, and size and select “Order a Sample” at checkout.

Yes, branded pre-production samples are available on request (additional charges may apply). These are a great option for larger runs or premium items.

You can make changes up until artwork approval. Once you’ve signed off, we hit go — so no changes after that point.

You can cancel any time before production begins. Once items are branded, cancellation isn’t possible. If you need help, contact us ASAP.

If we’ve done your job before, reordering is a breeze. Just contact us or log into your account, and we’ll take it from there.

Minimums vary by product. You’ll find them listed on each product page, so there are no surprises.

We deliver Australia-wide. Tracking is provided as soon as your order leaves our warehouse. You can even arrange split deliveries to multiple locations.

Shipping is calculated by weight and postcode and will be added during checkout. We work hard to keep it as affordable as possible.

Secure checkout is standard. We accept all major credit cards via our trusted payment gateway. Custom payment terms may be arranged for approved accounts.

Yes. We offer volume-based pricing on many products. Get in touch and we’ll quote you the best price we can.

Absolutely. PromoSpark offers fulfillment solutions for clients who need help storing and distributing branded products. Ideal for onboarding kits, events, or nationwide teams.

Mistakes happen, but we’ll always make it right. Contact us within 7 days of receiving your order with photos and a description, and we’ll resolve it ASAP.

No worries! Just click “Forgot Password” on the login screen and follow the prompts. Still stuck? Email us at hello@promospark.com.au and we’ll sort it out.

We do. Look out for our eco-line badges or filter by sustainable options. If you’re passionate about planet-friendly promo, we’re here to help.

PromoSpark is intended for users aged 18 and over. If you’re under 18, please ask a parent or guardian to place the order on your behalf.